Terms & Conditions

TERMS AND CONDITIONS OF SALE

This website is operated by Simply Jute Limited. Please read these terms and conditions carefully. By submitting an order on this website you are agreeing to the terms that appear below (as amended from time to time). The terms that will govern your purchase will be those in effect at the date of your order.

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Prices

All our prices are inclusive of GST.

Payment Methods

We accept payment by Visa & MasterCard via Paymate or by bank transfer. We can also accept cheques, however all cheques must receive a bank clearance before the order will be processed, and you must call us to let us know you will be sending a cheque. This can add up to 7 days to your delivery date. Full payment is required before your goods can be dispatched.

Order Confirmation

You will receive an email confirmation & invoice immediately after you have placed your order to let you know that we have received your order.

Order acceptance

Please ensure that all your details on the invoice are correct. Any changes need to be notified to us within 24 hours of you receiving your invoice.

Description of Goods

We have described our goods to the best of our ability. If you are unhappy with your purchase for any reason, you may return the goods at your own cost, and subject to them being undamaged, a refund will be given. Postal charges will not be refunded.

Delivery

Your goods will be dispatched within 2 working days of receipt of payment, on a 1-3 day delivery time, to New Zealand addresses only. Please call if you have an overseas enquiry.

Cancellation and returns

You may cancel your order at anytime before the goods are dispatched and without penalty. A full refund will be made within 7 days of your request to cancel.

Faulty Goods

In the event that your goods are faulty, you may return them for a full refund.

Refunds

Refunds will be made by the same method of original payment, within 7 days of goods being received back here at Simply Jute.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect this information to enable us to process your order and offer you the best possible service. Calls may be recorded for quality and training purposes.

All personal information that you provide will be held confidentially and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database.

The type of information we will collect about you includes:

Your name, address, telephone number, email address

We may use this information to inform you about our product offers.

Trademarks

All company names, logos, trademarks, product names or photographs displayed in this website are the property of their respective owners.

Complaints & enquiries

We hope you enjoy our products and using our website. If you have any comments, feedback or enquiries please email us at info@simplyjute.co.nz or call 0800 calljute

Disclaimer

It is our intention that all information on this website is as accurate and up to date as possible. However, we cannot guarantee this. Errors on our website are rare, but mistakes can happen. In the unlikely event of an error in price being made on our website, we will contact you and give you the opportunity to amend or cancel your order. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). Price and availability information are subject to change without notice.

Simply Jute reserves the right to amend these terms and conditions without notice.

Registered Company Number: 2372477